Empathize with those affected and let them know everything is operating as normal.
Posted Jan 23, 2024 - 19:21 EST
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jan 23, 2024 - 19:11 EST
Identified
As you continue to work through the incident, update your customers frequently.
Posted Jan 23, 2024 - 19:17 EST
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.